SproutVideo - Notice history

All systems operational

Analytics - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

API File Access - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

API - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Video Playback - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Web Application - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Video Websites - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Video Encoding - Operational

100% - uptime
Dec 2021 · 99.77%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Notice history

Feb 2022

No notices reported this month

Jan 2022

Database Maintenance
  • Completed
    January 22, 2022 at 5:06 AM
    Completed
    January 22, 2022 at 5:06 AM

    The scheduled maintenance has been completed.

  • In progress
    January 22, 2022 at 5:00 AM
    In progress
    January 22, 2022 at 5:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    January 22, 2022 at 3:59 AM
    Planned
    January 22, 2022 at 3:59 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    January 05, 2022 at 8:58 PM
    Planned
    January 05, 2022 at 8:58 PM

    We will be performing routine maintenance on the SproutVideo application database. The SproutVideo Management Dashboard, Uploads, API, Hosted Video Websites, and our Support Knowledge Base will be offline for just a few minutes starting at 12 AM Eastern Standard Time on Saturday, Jan 22, 2022. We expect all services to be back online by 12:20 AM EST on Jan 22, 2022. Embedded videos will not be impacted and will continue to play during the maintenance window.

Dec 2021

AWS Service Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    We've re-enabled video encoding as AWS recovers. Please bear with us as encoding times may be longer than usual as we continue to restore service.

  • Update
    Update

    Once the service is restored, we will attempt to re-encode all failed videos. Please leave failed videos in your account if you wish for us to re-encode them.

  • Identified
    Identified

    AWS has identified the root cause and is actively working towards recovery. We will continue to provide updates as we receive them.

  • Investigating
    Investigating

    We are currently investigating an AWS service outage affecting video encoding. We will provide updates as we get them.

Dec 2021 to Feb 2022

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