SproutVideo - Notice history

All systems operational

Web Application - Operational

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Video Websites - Operational

99.85% uptime
Dec 2023 · 100.0%Jan 2024 · 99.57%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Video Playback - Operational

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

API File Access - Operational

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Video Encoding - Operational

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Analytics - Operational

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

API - Operational

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%

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Dec 2023
Jan 2024
Feb 2024

Notice history

View current status

Feb 2024

FEB23
Database Maintenance
CompletedMaintenance49 hours 48 minutes
  • CompletedFebruary 25, 2024 at 6:29 PMUTC

    The scheduled maintenance has been completed.

  • UpdateFebruary 25, 2024 at 6:23 PMUTC

    Verification is currently underway for the maintenance items.

  • In progressFebruary 25, 2024 at 6:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • UpdateFebruary 25, 2024 at 5:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • PlannedFebruary 23, 2024 at 4:40 PMUTC

    We will be performing routine maintenance on the SproutVideo application database. The SproutVideo Management Dashboard, Uploads, API, Hosted Video Websites, and our Support Knowledge Base will be offline for up to 1 hour starting at 1:00 PM Eastern Standard Time on Sunday, Feb 25, 2024 (10:00 AM PST Sun Feb 25 | 6:00 PM GMT Sun 25 Feb | 5:00 AM AEDT Mon 26 Feb).

    We expect all services to be back online by 2:00 PM EST on Feb 25, 2024.

    Embedded videos will not be impacted and will continue to play during the maintenance window.

Unexpected Downtime: Web App, API
ResolvedDegraded performance3 hours 12 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    The database has been restored. All components are operational. We are monitoring the situation and investigating any possible data loss as a result of the unexpected outage.

  • IdentifiedUTC

    We are experiencing unexpected downtime with the Web Application and API as a result of routine maintenance on our database. The issue has been identified and we are currently in the process of restoring the database. No additional components are affected.

Jan 2024

Intermittent server errors on SproutVideo-hosted video websites
ResolvedPartial outage10 hours 38 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented, and we are monitoring the results.

  • IdentifiedUTC

    We've identified an issue causing intermittent server errors on SproutVideo-hosted video websites. We're implementing a fix and expect things to return to normal shortly.

Dec 2023

No notices reported this month

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