SproutVideo - Video Encoding outage – Incident details

All systems operational

Video Encoding outage

Resolved
Major outage
Started 9 months agoLasted about 4 hours

Affected

Video Encoding

Operational from 1:35 PM to 1:35 PM, Major outage from 1:35 PM to 5:37 PM, Operational from 5:37 PM to 5:50 PM

Updates
  • Resolved
    UTC
    Resolved

    Video Encoding is now operational! This update was created by an automated monitoring service.

  • Monitoring
    UTC
    Monitoring

    Our hosting provider, AWS, is slowly rolling out a fix for this issue. We're agressively scaling up capacity as quickly as we can to process the backlog of videos. We'll provide updates as the situation changes.

  • Identified
    UTC
    Identified

    Due to onngoing issues with our hosting provider, AWS, we are unable to encode videos. All videos that have been uploaded will eventually be processed.

  • Investigating
    UTC
    Investigating

    Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service.