SproutVideo - AWS Service Outage – Incident details

All systems operational

AWS Service Outage

Resolved
Partial outage
Started over 4 years agoLasted about 6 hours

Affected

Video Encoding

Operational from 4:23 PM to 4:23 PM, Partial outage from 4:23 PM to 10:07 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    UTC
    Monitoring

    We've re-enabled video encoding as AWS recovers. Please bear with us as encoding times may be longer than usual as we continue to restore service.

  • Update
    UTC
    Update

    Once the service is restored, we will attempt to re-encode all failed videos. Please leave failed videos in your account if you wish for us to re-encode them.

  • Identified
    UTC
    Identified

    AWS has identified the root cause and is actively working towards recovery. We will continue to provide updates as we receive them.

  • Investigating
    UTC
    Investigating

    We are currently investigating an AWS service outage affecting video encoding. We will provide updates as we get them.