tag:status.sproutvideo.com,2005:/history SproutVideo Status - Incident history 2026-04-04T07:14:24.549+00:00 SproutVideo tag:status.sproutvideo.com,2005:Incident/cmnjzynja05jkztrd1cfqju93 2026-04-04T07:14:24.549+00:00 2026-04-04T07:14:24.555+00:00 Web Application outage Type: Incident

Duration: 1 minute

Affected Components: Web Application

Apr 4, 07:14:24 GMT+0
Investigating - Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Apr 4, 07:15:21 GMT+0
Resolved - Web Application is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cmkg01wiv06cv27rdidbozzhk 2026-01-15T22:06:44.454+00:00 2026-01-15T22:06:44.462+00:00 Video Encoding outage Type: Incident

Duration: 3 minutes

Affected Components: Video Encoding

Jan 15, 22:06:44 GMT+0
Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 15, 22:09:45 GMT+0
Resolved - Video Encoding is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cmkfvl51f05hg27rdcx3himiz 2026-01-15T20:01:43.875+00:00 2026-01-15T20:01:43.883+00:00 Video Encoding outage Type: Incident

Duration: 4 minutes

Affected Components: Video Encoding

Jan 15, 20:01:43 GMT+0
Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 15, 20:05:46 GMT+0
Resolved - Video Encoding is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cmjlodtp5074z8937rl8hqwsi 2025-12-25T16:46:59.992+00:00 2025-12-25T16:46:59.999+00:00 Video Playback outage Type: Incident

Duration: 4 minutes

Affected Components: Video Playback

Dec 25, 16:46:59 GMT+0
Investigating - Video Playback cannot be accessed at the moment. This incident was created by an automated monitoring service..

Dec 25, 16:50:53 GMT+0
Resolved - Video Playback is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cmjlo0xnh06hb88non74yhhsl 2025-12-25T16:36:58.588+00:00 2025-12-25T16:36:58.599+00:00 Video Playback outage Type: Incident

Duration: 7 minutes

Affected Components: Video Playback

Dec 25, 16:36:58 GMT+0
Investigating - Video Playback cannot be accessed at the moment. This incident was created by an automated monitoring service..

Dec 25, 16:44:01 GMT+0
Resolved - Video Playback is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cmhpzi97f01f6aosgteiglj5m 2025-11-08T07:50:02.522+00:00 2025-11-08T07:50:02.536+00:00 API outage Type: Incident

Duration: 1 minute

Affected Components: API

Nov 8, 07:50:02 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 8, 07:51:04 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cmhpz4rx203u8cjl86jq29qn6 2025-11-08T07:39:33.590+00:00 2025-11-08T07:39:33.601+00:00 API outage Type: Incident

Duration: 4 minutes

Affected Components: API

Nov 8, 07:39:33 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 8, 07:43:09 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cmhpyd80o004mip5h6uvb8ipp 2025-11-08T07:18:08.088+00:00 2025-11-08T07:18:08.104+00:00 API outage Type: Incident

Duration: 18 minutes

Affected Components: API

Nov 8, 07:18:08 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 8, 07:36:08 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cmhpyca9603f7onbzznvbtj6r 2025-11-08T07:17:24.329+00:00 2025-11-08T07:17:24.350+00:00 Web Application outage Type: Incident

Duration: 26 minutes

Affected Components: Web Application

Nov 8, 07:17:24 GMT+0
Investigating - Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 8, 07:43:20 GMT+0
Resolved - Web Application is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cmhew7wq504xo8137h0rgv6oa 2025-10-31T13:32:33.004+00:00 2025-10-31T13:32:33.026+00:00 API outage Type: Incident

Duration: 1 minute

Affected Components: API

Oct 31, 13:32:33 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Oct 31, 13:33:05 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cmh9hjcyy01rj61oidw1z76x1 2025-10-27T18:42:42.153+00:00 2025-10-27T18:42:42.175+00:00 Video Encoding outage Type: Incident

Duration: 30 minutes

Affected Components: Video Encoding

Oct 27, 18:42:42 GMT+0
Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..

Oct 27, 19:12:43 GMT+0
Resolved - Video Encoding is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cmgzi61gy02hd135ql28pcagl 2025-10-20T19:02:38.578+00:00 2025-10-20T19:02:38.602+00:00 Video Encoding outage Type: Incident

Duration: 11 minutes

Affected Components: Video Encoding

Oct 20, 19:02:38 GMT+0
Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..

Oct 20, 19:13:43 GMT+0
Resolved - Video Encoding is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cmgzhy10y03iuftk44ix0hddv 2025-10-20T18:56:24.753+00:00 2025-10-20T18:57:24.633+00:00 Web Application outage Type: Incident

Duration: 1 minute

Affected Components: Web Application

Oct 20, 18:57:24 GMT+0
Resolved - Web Application is now operational! This update was created by an automated monitoring service..

Oct 20, 18:56:24 GMT+0
Investigating - Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cmgz6hlfz053qyldj7mmkilcd 2025-10-20T13:35:42.286+00:00 2025-10-20T13:35:42.303+00:00 Video Encoding outage Type: Incident

Duration: 4 hours and 15 minutes

Affected Components: Video Encoding

Oct 20, 13:35:42 GMT+0
Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..

Oct 20, 15:04:00 GMT+0
Identified - Due to onngoing issues with our hosting provider, AWS, we are unable to encode videos. All videos that have been uploaded will eventually be processed..

Oct 20, 17:37:55 GMT+0
Monitoring - Our hosting provider, AWS, is slowly rolling out a fix for this issue. We're agressively scaling up capacity as quickly as we can to process the backlog of videos. We'll provide updates as the situation changes..

Oct 20, 17:50:28 GMT+0
Resolved - Video Encoding is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cmgz58i85023830uy3tiup9d7 2025-10-20T13:00:38.596+00:00 2025-10-20T13:00:38.620+00:00 Video Encoding outage Type: Incident

Duration: 1 minute

Affected Components: Video Encoding

Oct 20, 13:00:38 GMT+0
Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..

Oct 20, 13:01:39 GMT+0
Resolved - Video Encoding is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cmgywvwdw00ug2jpdohq098zm 2025-10-20T09:06:53.312+00:00 2025-10-20T09:06:53.312+00:00 Degraded performance with platform Type: Incident

Duration: 11 hours and 52 minutes

Affected Components: Video Websites, API File Access, Analytics, Video Encoding, Web Application, API, Video Playback

Oct 20, 09:06:53 GMT+0
Investigating - We are experiencing issues with encoding and loading the Sproutvideo Platform due to an ongoing incident with our Cloud Provider. We will update as soon as possible..

Oct 20, 10:05:40 GMT+0
Monitoring - The underlying issue with our Cloud Provider is still ongoing, however our delayed processes are continuing to recover. Please stand by while we continue working towards full resolution..

Oct 20, 09:30:14 GMT+0
Identified - We are starting to see signs of recovery. There may be continued delays with specific processes, such as Automated Transcription and Video Encoding. We are continuing to work on a fix for this incident..

Oct 20, 10:54:24 GMT+0
Monitoring - Our service is operational and recovery continues. We will continue to monitor while our Cloud Provider continues to work towards full resolution..

Oct 20, 13:10:21 GMT+0
Monitoring - Our Cloud Provider is still experiencing major issues, which is impacting our service. We apologize for the degraded service at this time. We are continuing to monitor the situation closely..

Oct 20, 20:58:36 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.sproutvideo.com,2005:Incident/cmgyvwzkg03i6gnpzflnz9ccp 2025-10-20T08:39:44.655+00:00 2025-10-20T08:39:44.671+00:00 Video Encoding outage Type: Incident

Duration: 40 minutes

Affected Components: Video Encoding

Oct 20, 08:39:44 GMT+0
Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..

Oct 20, 09:19:41 GMT+0
Resolved - Video Encoding is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cmg5wcx3v04pnic4zvrm3nhkk 2025-09-30T01:46:48.859+00:00 2025-09-30T01:46:48.882+00:00 Web Application outage Type: Incident

Duration: 3 minutes

Affected Components: Web Application

Sep 30, 01:46:48 GMT+0
Investigating - Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Sep 30, 01:49:20 GMT+0
Resolved - Web Application is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cmg5wckjg04b07lwc5rdx4u9k 2025-09-30T01:46:32.571+00:00 2025-09-30T01:46:32.594+00:00 API outage Type: Incident

Duration: 2 minutes

Affected Components: API

Sep 30, 01:46:32 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Sep 30, 01:48:08 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cmcf1343200w4yvg9b7ftwb51 2025-06-27T16:30:15.662+00:00 2025-06-27T16:30:15.683+00:00 Video Encoding outage Type: Incident

Duration: 4 minutes

Affected Components: Video Encoding

Jun 27, 16:30:15 GMT+0
Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jun 27, 16:34:17 GMT+0
Resolved - Video Encoding is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cm9xx1etd00k4qgmy64dbrurq 2025-04-26T07:45:28.128+00:00 2025-04-26T07:45:28.146+00:00 Web Application outage Type: Incident

Duration: 1 minute

Affected Components: Web Application

Apr 26, 07:45:28 GMT+0
Investigating - Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

Apr 26, 07:46:22 GMT+0
Resolved - Web Application is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cm9xx0z0w00f5g0m4wne3ksiu 2025-04-26T07:45:07.664+00:00 2025-04-26T07:45:07.684+00:00 API outage Type: Incident

Duration: 1 minute

Affected Components: API

Apr 26, 07:45:07 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Apr 26, 07:46:03 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cm8ymbgtw00ewkzmf22hkrjs2 2025-04-01T14:53:25.363+00:00 2025-04-01T14:55:21.690+00:00 Web Application outage Type: Incident

Duration: 2 minutes

Affected Components: Web Application

Apr 1, 14:55:21 GMT+0
Resolved - Web Application is now operational! This update was created by an automated monitoring service..

Apr 1, 14:53:25 GMT+0
Investigating - Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cm8ymb3zx006463g1hm6aan8q 2025-04-01T14:53:08.732+00:00 2025-04-01T14:53:08.745+00:00 API outage Type: Incident

Duration: 2 minutes

Affected Components: API

Apr 1, 14:53:08 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Apr 1, 14:55:03 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Incident/cm6zz23yh00eettbvsn8v6mq4 2025-02-11T04:18:25.289+00:00 2025-02-11T04:18:25.307+00:00 Video Encoding outage Type: Incident

Duration: 6 minutes

Affected Components: Video Encoding

Feb 11, 04:18:25 GMT+0
Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 11, 04:24:29 GMT+0
Resolved - Video Encoding is now operational! This update was created by an automated monitoring service..

]]> tag:status.sproutvideo.com,2005:Maintenance/cm4hezz4t004hy3z1f5oa9sit 2024-12-13T00:00:00.000+00:00 2024-12-13T00:25:00.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 1 day and 1 hour

Affected Components: Web Application, API

Dec 13, 00:25:00 GMT+0
Completed - Maintenance is officially complete. All systems are operational again..

Dec 13, 00:00:00 GMT+0
Identified - Scheduled maintenance has begun. We will provide updates as soon as possible..

]]> tag:status.sproutvideo.com,2005:Maintenance/cluip401s000dbpmz19hlhvk3-xgmw6k571pqb 2024-02-23T16:40:50.770+00:00 2024-02-23T16:40:50.770+00:00 Database Maintenance Type: Maintenance

Duration: 1 hour

Affected Components: Web Application, Video Encoding, API, Video Websites

Feb 23, 16:40:50 GMT+0
Identified - We will be performing routine maintenance on the SproutVideo application database. The SproutVideo Management Dashboard, Uploads, API, Hosted Video Websites, and our Support Knowledge Base will be offline for up to 1 hour starting at 1:00 PM Eastern Standard Time on Sunday, Feb 25, 2024 (10:00 AM PST Sun Feb 25 | 6:00 PM GMT Sun 25 Feb | 5:00 AM AEDT Mon 26 Feb). We expect all services to be back online by 2:00 PM EST on Feb 25, 2024. Embedded videos will not be impacted and will continue to play during the maintenance window..

Feb 25, 18:00:39 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Feb 25, 17:00:50 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Feb 25, 18:23:08 GMT+0
Identified - Verification is currently underway for the maintenance items..

Feb 25, 18:29:20 GMT+0
Completed - The scheduled maintenance has been completed..

]]> tag:status.sproutvideo.com,2005:Maintenance/cluip401t002nbpmzde7i0cm1-5xh0gckrgvrm 2022-01-22T05:00:00.000+00:00 2022-01-22T05:06:00.930+00:00 Database Maintenance Type: Maintenance

Duration: 20 minutes

Affected Components: Web Application, API, Video Websites

Jan 22, 05:06:00 GMT+0
Completed - The scheduled maintenance has been completed..

Jan 5, 20:58:42 GMT+0
Identified - We will be performing routine maintenance on the SproutVideo application database. The SproutVideo Management Dashboard, Uploads, API, Hosted Video Websites, and our Support Knowledge Base will be offline for just a few minutes starting at 12 AM Eastern Standard Time on Saturday, Jan 22, 2022. We expect all services to be back online by 12:20 AM EST on Jan 22, 2022. Embedded videos will not be impacted and will continue to play during the maintenance window..

Jan 22, 05:00:40 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jan 22, 03:59:39 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

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