All systems operational

Web Application
100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Video Playback
100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Video Encoding
100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime
API
100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime
API File Access
100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Video Websites
99.85% uptime
Dec 2023 · 100.0%Jan 2024 · 99.57%Feb · 100.0%
Dec 2023100.0% uptime
Jan 202499.57% uptime
Feb 2024100.0% uptime
Analytics
100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

Notice history

Feb 2024

Database Maintenance
  • Completed
    February 25, 2024 at 6:29 PM
    Completed
    February 25, 2024 at 6:29 PM

    The scheduled maintenance has been completed.

  • Update
    February 25, 2024 at 6:23 PM
    In progress
    February 25, 2024 at 6:23 PM

    Verification is currently underway for the maintenance items.

  • In progress
    February 25, 2024 at 6:00 PM
    In progress
    February 25, 2024 at 6:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    February 25, 2024 at 5:00 PM
    Planned
    February 25, 2024 at 5:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    February 23, 2024 at 4:40 PM
    Planned
    February 23, 2024 at 4:40 PM

    We will be performing routine maintenance on the SproutVideo application database. The SproutVideo Management Dashboard, Uploads, API, Hosted Video Websites, and our Support Knowledge Base will be offline for up to 1 hour starting at 1:00 PM Eastern Standard Time on Sunday, Feb 25, 2024 (10:00 AM PST Sun Feb 25 | 6:00 PM GMT Sun 25 Feb | 5:00 AM AEDT Mon 26 Feb).

    We expect all services to be back online by 2:00 PM EST on Feb 25, 2024.

    Embedded videos will not be impacted and will continue to play during the maintenance window.

Unexpected Downtime: Web App, API
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The database has been restored. All components are operational. We are monitoring the situation and investigating any possible data loss as a result of the unexpected outage.

  • Identified
    Identified

    We are experiencing unexpected downtime with the Web Application and API as a result of routine maintenance on our database. The issue has been identified and we are currently in the process of restoring the database. No additional components are affected.

Jan 2024

Intermittent server errors on SproutVideo-hosted video websites
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented, and we are monitoring the results.

  • Identified
    Identified

    We've identified an issue causing intermittent server errors on SproutVideo-hosted video websites. We're implementing a fix and expect things to return to normal shortly.

Dec 2023

No notices reported this month

Dec 2023 to Feb 2024