SproutVideo - Notice history

All systems operational

Analytics - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

API File Access - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

API - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Video Playback - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Web Application - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Video Websites - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Video Encoding - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 99.77%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Notice history

Jan 2022

Database Maintenance
  • Completed
    January 22, 2022 at 5:06 AM
    Completed
    January 22, 2022 at 5:06 AM

    The scheduled maintenance has been completed.

  • In progress
    January 22, 2022 at 5:00 AM
    In progress
    January 22, 2022 at 5:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    January 22, 2022 at 3:59 AM
    Planned
    January 22, 2022 at 3:59 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    January 05, 2022 at 8:58 PM
    Planned
    January 05, 2022 at 8:58 PM

    We will be performing routine maintenance on the SproutVideo application database. The SproutVideo Management Dashboard, Uploads, API, Hosted Video Websites, and our Support Knowledge Base will be offline for just a few minutes starting at 12 AM Eastern Standard Time on Saturday, Jan 22, 2022. We expect all services to be back online by 12:20 AM EST on Jan 22, 2022. Embedded videos will not be impacted and will continue to play during the maintenance window.

Dec 2021

AWS Service Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    We've re-enabled video encoding as AWS recovers. Please bear with us as encoding times may be longer than usual as we continue to restore service.

  • Update
    Update

    Once the service is restored, we will attempt to re-encode all failed videos. Please leave failed videos in your account if you wish for us to re-encode them.

  • Identified
    Identified

    AWS has identified the root cause and is actively working towards recovery. We will continue to provide updates as we receive them.

  • Investigating
    Investigating

    We are currently investigating an AWS service outage affecting video encoding. We will provide updates as we get them.

Nov 2021

No notices reported this month

Nov 2021 to Jan 2022

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